Frequently asked questions
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About the product
What exactly is an NFC E-Ink case?
A phone case with an electronic ink display on the back. Over NFC you send an image from your phone to that display. E-Ink holds the image without power, just like an e-reader. There is a fuller explanation in this article.
Does the case need charging?
No. There is no battery in it and no cable or Bluetooth is needed. The energy to refresh the display comes from your phone's NFC tap.
Do I need an app?
Yes. Your case comes with a leaflet carrying a QR code. Scan it with your phone to download the app that belongs to your case. In the app you choose the image and send it across to the display over NFC. Your phone needs to support NFC - almost every device from recent years does.
How often can I change the image?
As often as you like. There is no limit on how many times you can send across a new image.
Can the display show video or notifications?
No. It shows a still image. E-Ink works with a limited colour palette, so a photo with many subtle colour gradients will look different than it does on your phone screen. Clean designs and photos with clear contrast come out best.
Does the case protect my phone?
It has a raised edge around the display and camera and absorbs scratches and light knocks. It does not replace a screen protector.
Will it fit my phone?
Which models are available?
For iPhone: 12 through 17 Pro Max. For Samsung: Galaxy S23, S24, S24 Plus, S23 Ultra, S24 Ultra and S25 Ultra. The complete list with colours is in this overview.
My model is not listed
Then we do not have a case for it yet. Our magnetic card holder with E-Ink display is not model-specific and works with almost any phone.
Ordering, payment and delivery
How can I pay?
Payment runs through Shopify's secure checkout; we never see your payment details. The methods available to you are shown at checkout.
What does shipping cost?
Nothing. Shipping is free to every country we deliver to.
How long does delivery take?
Your case comes to you straight from our manufacturer, with no middlemen and no intermediate warehouse. That is how we can offer this technology at this price. Expect 1 to 3 working days of processing and then usually 4 to 9 days for delivery - roughly 6 to 12 days in total. Outside Europe it can take a few days longer. You get a track and trace code as soon as your parcel is on its way.
Can I track my order?
Yes. As soon as your parcel ships you receive a track and trace code by email.
Returns and warranty
Can I return it?
You can return your order within 14 days. The product must be unused and in its original packaging. The cost of return shipping is yours, unless the product arrived damaged or incorrect. The full terms are in our refund policy.
My product arrived damaged
Get in touch within 7 days of receipt with a photo of the product. We will arrange a replacement or refund free of charge.
The case is not working as expected
If the transfer will not work, check that NFC is switched on, that you are using the app that the QR code on your leaflet points to, and that you are holding the phone still against the back for long enough. If you are stuck, send us a message - we would rather help you than have you return it.